Question 1

What does "unlimited" mean?

Accepted Answer

Unlimited means no cap on the number of requests you can submit. If you have twenty requests, I won't finish all twenty in one day. I'll work on them every 1-3 business days, one by one from your queue. Revisions are also unlimited. If something doesn't turn out right the first time, you can ask for changes as many times as you need. Keep your queue full and you'll get the most out of your subscription.

Question 2

Why wouldn't I just hire a full-time marketing expert?

Accepted Answer

A full-time senior marketing professional costs over $120,000 per year, plus benefits. Finding a qualified one who's actually available is hard enough. But here's the real problem: you may not always have enough work to keep them busy. You end up paying for time you can't use. Our monthly plan is different. You can pause and resume whenever you need. You only pay when you have work. It's the same flexibility you'd get from a fractional CMO without the executive price tag.

Question 3

How fast will my tasks get done?

Accepted Answer

Most requests are finished within two days or less. More complex tasks take longer. A new landing page with content and on-page SEO might take 3-7 days because it involves design, writing, and technical work. Simpler tasks like SEO fixes or content writing often get done in less than a day.

Question 4

Who will be handling my work?

Accepted Answer

JRR Marketing is a small team of 2-4 digital experts, led by me, Josiah Roche. You'll have direct access to me and my team. No layers of account managers. No juniors handling your account. Just personalised attention from people who know your business. Learn more about our digital marketing team.

Question 5

Are there any refunds if I don't like the service?

Accepted Answer

We don't offer refunds. Our work is detailed and bespoke to each client. We invest significant time understanding your business before we start. That's why we offer a 90-day money-back guarantee for new Unlimited Plan clients who prepay: if we don't beat your current results, you get your fees back.

Question 6

Is there a limit on the number of requests I can have?

Accepted Answer

No limit. Submit as many requests as you want. We deliver them one by one in an organised queue. Once we finish one request, we move to the next. Your queue can be as long as you need it to be.

Question 7

How do you ensure ROI justifies the investment?

Accepted Answer

We look at every client's situation honestly. Startups without revenue might find it challenging unless they have capital set aside for marketing. We're upfront about this because marketing is an investment, not a quick fix. Our focus is on building a foundation that can triple your investment within 90 days. Results vary, but our track record shows we aim for significant ROI in a realistic timeframe. Browse our digital marketing case studies for proven examples.

Question 8

Can you tailor strategies to my specific industry?

Accepted Answer

Absolutely. Our experience spans government, beauty, consumer goods, manufacturing, and mining. Each client brings unique challenges. We don't do one-size-fits-all. We adjust our approach to meet your industry's specific hurdles. Our dental marketing case study shows how we adapt to specialised markets.

Question 9

Is there flexibility to adapt the plan as my business evolves?

Accepted Answer

Yes. We update marketing plans every two weeks, not every six months like traditional agencies. This keeps us aligned with your evolving needs and market changes. We stay on the path to your goals, not stuck on an outdated plan.

Question 10

How do you incorporate client feedback?

Accepted Answer

Client feedback drives our process. We work to understand your business deeply: how you acquire customers, your sales cycle, everything. We seek weekly feedback to stay aligned with your objectives. We're open to adjustments, but we'll also give honest advice if a requested change doesn't align with best practices.

Question 11

Are there any hidden costs beyond subscription fees?

Accepted Answer

Beyond subscription fees, there's a lead tracking system cost starting at $40 US per month, which may vary based on usage. Other industry-specific costs might arise, but these are expenses you'd likely encounter regardless of your marketing partner. We'll navigate these with you and make sure you understand any additional investments needed.

Question 12

How often do you send progress reports?

Accepted Answer

We communicate almost daily through Slack. If you reach out, we respond within the same day or within 48 hours at most. Progress reports go out every two weeks, more frequent than the monthly updates that are industry standard. You'll always know exactly where things stand.

Question 13

Do you offer a trial period?

Accepted Answer

We don't offer a trial period. However, we do provide a paid bespoke strategy session before any full engagement. This session shows you our approach and how we can address your specific challenges. It builds trust and demonstrates our value without requiring full commitment right away. You can also start with a digital marketing audit to see exactly where your gaps are.

Question 14

What metrics do you track and report?

Accepted Answer

Depends on your goals. For Google Ads campaigns: click-through rates, average order value, ROAS, conversion rate, and number of conversions. For clients on the unlimited plan with SEO, we focus more on overall sales and revenue. We track the digital marketing KPIs that matter, not vanity numbers.

Question 15

How scalable are your services for growing businesses?

Accepted Answer

We work with businesses making six figures all the way up to eight figures. Our unlimited plan is flexible and can be customised to meet the needs of rapidly growing businesses. We create a deal structure that supports your growth at every stage.

Question 16

What's the process for pausing or adjusting services?

Accepted Answer

Straightforward. We require 30 days notice for any changes, whether you're upgrading, downgrading, or pausing. We also offer a low-commitment marketing coaching program for those who need to pause main services but still want access to support.

Question 17

What level of direct access do I get to your team?

Accepted Answer

Direct access. We use Slack for daily communication where you can chat directly with me and my team. For project management, we use ClickUp, giving you full visibility of what we're working on. No impersonal account managers. No layers. Just straightforward, transparent communication.

Question 18

How do you manage project priorities with unlimited requests?

Accepted Answer

Collaboratively. When we receive ad hoc tasks, we discuss how these should be prioritised alongside ongoing work. We're proactive in setting goals and align on priority tasks every fortnight. We're always working on what matters most to you.

Question 19

How do you stay ahead of marketing trends and algorithm changes?

Accepted Answer

We specialise in white hat SEO, Google Ads management, and conversion rate optimisation. That's it. This focus keeps us sharp and ahead of relevant changes without getting distracted by the broader marketing arena. We aim to be leaders in our areas, not generalists spreading thin.

Question 20

How do you handle confidential business information?

Accepted Answer

Security is paramount. We work with government, law, and healthcare where confidentiality is critical. We sign non-disclosure agreements and comply with regulations like HIPAA where necessary. Our systems are fortified with the latest cybersecurity practices. Your information stays protected.

Question 21

Can you provide case studies from businesses like mine?

Accepted Answer

Yes. We've published case studies from a range of businesses we've partnered with. We've worked with over 300 businesses and achieved remarkable outcomes. Our content marketing strategy guide shows how we think about driving results. Happy to share insights relevant to your sector.

Question 22

What if I have multiple brands and want to commit quarterly?

Accepted Answer

You get our best rate: $1,000/mo per brand. This stacks the 20% volume discount with the quarterly commitment discount for a total of 33% off the standard rate. It's designed for serious multi-brand clients who want maximum savings and dedicated support across all their properties. If you're an agency, explore our white label Google Ads program.

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How clients use the unlimited plan

Unlimited Google Ads

Unlimited Landing Pages

Unlimited On-Page SEO

High-Converting Offers

20 Hours of Subscription

A/B Testing Every 2 Weeks

Ads Based on Psychology

AI Powered Workflows

Unlimited CPC Protection

24/5 Same Day Support

Monthly SMART Goals

Fully Managed for You

3% of Every $1 to Charity

Unlimited IP Blocking

Unlimited Tasks

400 Monthly Lead Credits

Faster Policy Approvals

Track Every Channel

Unlimited Heat Maps

Unlimited Funnel Tracking

Get Bonus Hours

Manage Tasks in One Place

Bounce Ideas with Us

157+ Proven Niches

Focused on Higher ROAS

100% Money Back Guarantee

Dedicated Growth Specialist

Digital marketing case studies that show real growth

Questions we get asked aboutour pricing and plans