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Service Agreement

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Welcome to the JRR Marketing website (from now on referred to as the “Website”). If you (from now on referred to as “you”, “your”, “user”, “member”, or “client”) choose to use our website. 

You agree to comply with and be bound by this Service Agreement (“Terms”), which governs your relationship with JRR Marketing PTE LTD , located at #19-08, 30 CECIL STREET, PRUDENTIAL TOWER SINGAPORE (049712) and all its affiliates (from now on referred to as “we”, “us”, “our”, “service provider”, “this website”, “I”, “my”, or “JRR Marketing”), established under the laws of Singapore. 

Therefore, please read this Service Agreement carefully as it governs your use of (which includes access to) JRR Marketing’s services.

By using this website, you agree to be bound by this Service Agreement, our Privacy Policy and our Earnings Disclaimer. If you do not agree to this Service Agreement, you must not use the website, access any of its contents, or hire JRR Marketing for any services. 

By utilising any of our services, you are consciously agreeing to abide by the rules and regulations set forth in this Service Agreement, our Privacy Policy and our Earnings Disclaimer.

Your access to and use of this website is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, clients, and others who access or use the website or engage in services with JRR Marketing. Using this website includes hiring, employing, contracting, agreeing to, or by any other means involving us in any way.

1. The Services 

1.1 “Services” refers to the various tasks or products provided by JRR Marketing as displayed on our website. Services provided by JRR Marketing may include (i) Strategic Audits,
(ii) Search Engine Optimisation (SEO), (iii) Web Design, and (iv) Google Ads.

(i) Strategic audits: This service involves assessing and evaluating a company’s overall strategy, operations, and performance. It helps identify strengths, weaknesses, opportunities, and threats to the business. A strategic audit typically includes a thorough analysis of the company’s goals, market position, competitive landscape, financial performance, and marketing strategies. The audit findings can then be used to develop recommendations and improvements for the company’s future direction.

(ii) SEO: This service focuses on improving a website’s visibility on search engines like Google. It involves optimising the website’s content, structure, and technical aspects to rank higher in search results. SEO also includes keyword research, on-page optimisation, link building, and tracking the website’s performance.

(iii) Web Design: This service involves creating and designing websites and landing pages to make them visually appealing, user-friendly, and functional. It includes tasks such as determining website layout, selecting colours and fonts, organising content, creating navigation menus, and incorporating interactive elements. Web design also covers responsive design, which ensures that websites look and function well on different devices like computers, tablets, and smartphones.

(iv) Google Ads: This service involves creating and managing online advertising campaigns on Google’s advertising platform. It helps businesses promote their products or services by displaying ads on Google search results and other partner websites. Google Ads includes tasks like keyword research, ad creation, campaign targeting, budget management, and performance tracking.

Each service may vary depending on your subscription and specific requirements.

1.2 Once you agree to follow the rules in this agreement and subscribe to a plan, you can use our Services as long as you have paid for them on time. We will try our best to keep the Services available for you, except during planned downtime or unexpected emergencies. Sometimes we might change, replace, or stop offering certain Services without letting you know in advance.

1.3 When using the Services, it’s important to follow the rules outlined in the Agreement. Here are some things you need to do:

(i) Give correct and up-to-date information about yourself whenever you’re asked to fill out a form on this website and the project management board that we send you access to. This information is called “Registration Data.”

(ii) Make sure to regularly update your Registration Data to keep it accurate, current, and complete.

(iii) Keep your password and identification information safe and secure. Don’t share them with anyone else.

(iv) If you notice any unauthorised use of your account, let us know right away.

(v) Remember, you are responsible for everything that happens on your account, so be careful and use it responsibly.

(vi) Each person who wants to use the Services must have their own username and password.

(vii) If we ask for any other information, please provide it as requested.

1.4 It is your responsibility to get and take care of all the things you need to access and use the Services. You are responsible for obtaining communication services, computer equipment and other products or services necessary to access and use the Website. You shall be responsible for all charges associated with accessing and maintaining a connection to the Website, including, but not limited to, charges imposed by an internet service provider or your local telephone company. 

1.5 We might cancel your account without telling you beforehand or making you responsible for anything if we determine, on our own and without anyone else’s input, that you: 

(i) Broke the rules of this Agreement

(ii) Don’t align with our model

(iii) Are sharing usernames or passwords

(iv) Go against our core values

(v) Are misusing our services or team in any way, like doing illegal things with our services.

1.6 “Licensed Content” refers to the content we own or have permission to use, such as artwork, photos, audio, fonts, videos, designs, and written materials. While you own your creative design project completely, the Licensed Content included in your project is subject to the license described in Section 3 below. This means that you don’t have any additional rights other than what is specifically stated here. You give us permission to use any feedback, suggestions, or recommendations you provide to us forever and in any part of the world, so that we can use them commercially in any way we choose. 

1.7 As long as you follow the rules in this Agreement and pay on time, we give you permission to use the Services for your business. This permission is limited, and we can take it away if you don’t comply. You also can’t do these things or let anyone else do them: 

(i) Figure out the Services’ source code or how it works, except as allowed by the law 

(ii) Change or make new versions of the Services

(iii) Use the Services for anything other than your own business needs; or 

(iv) Use the Services in a way that breaks the Agreement or any laws.

2. Subscription Terms

2.1 While your subscription is active (also called Active Period) — which is defined as a 30-day period of time whereby an invoice has successfully been paid and is within 30 days of the invoice date —  and for any renewal terms, you may opt to terminate your subscription before its due date (the active period); however, we do not provide refunds, and all unpaid fees will be promptly settled until the termination of the Subscription Term (active period).

Your Subscription Term will automatically renew for the period outlined in your invoice until you notify us that you do not wish to proceed with renewal, as per the terms of our Service Agreement.

When your subscription is up for renewal, there might be a price increase to reflect our current list prices. We promise to give you at least five (5) days’ notice if this fee rise affects you.

3. Use of the Services

3.1 You can use our Services for different projects and sizes that you have signed up for in your plan. However, the amount of work we can handle depends on various factors like the total number of requests and their complexity. We accept unlimited requests and revisions, but we may not always be able to complete them quickly if there is a high volume of work. We will try our best to accommodate any important tasks and deadlines you have, but we cannot guarantee that we will meet deadlines imposed by us or you.

3.2 For clients utilising services like conversion tracking, it is important to note that there is a reasonable limit of 100-200 submissions per month. This submission limit is designed to maintain system efficiency and prevent abuse of resources. In the event that the specified limit is exceeded, additional fees will apply. 

3.3 We always try our hardest to avoid making mistakes. However, because creative design and marketing can be complex and subjective in nature, we cannot promise that the services delivered to you will be completely free of errors. When we send you something as part of our service, it’s important for you to carefully check and review all the files for any mistakes or things that are missing. If you find any errors, it’s crucial to let us know and ask for changes or corrections. If you inform us about errors after you have cancelled or paused your subscription, we are not obligated or required to make the corrections until you reactivate your subscription and make a payment.

3.4 When you use our Services, you give us information, data, or materials that belong to you. We call this “Customer Content.” By giving us your Customer Content, you are saying that you own it or have permission to share it with us. This means you are giving us a worldwide, royalty-free, non-exclusive license to access and use your Customer Content so we can provide you with the Services.

3.5 You will own all the things we create for you, and nobody else will have rights to them, with the exception of the following conditions. These rights are dependent on you following the agreement, paying what you owe, and following the rules in Section 3.7 and Section 15.

We have a limited right to use, handle, and share the things we create for you. This is so we can provide you with the services and manage your account. We may also use the things we create and information about your use of the services for our own internal purposes, like improving our services. In some cases, we may use this information in an overall way to show the extent of our services for marketing and advertising.

3.6 When we provide the Services, we may use some materials that already exist. These materials belong to us and our licensors, and we will continue to be the only owners of those materials. This includes software, subscriptions, templates, and tangible assets that we deem to belong to JRR Marketing. However, we give you permission to use, display, and share those materials as long as they are part of or needed for using the Services or deliverables. This permission lasts forever with the exception of platform or software usage, which is only available to you when you have an active plan with us (defined in section 2.1), but it has some limits: you can’t give it to someone else or let them use it, and it applies all around the world. We still reserve all other rights to those materials.

3.7 JRR Marketing strongly opposes and will not allow its Service to be used for treating others unfairly, particularly because of their race, religion, sex, sexual orientation, age, disability, ancestry, or national origin. It is not allowed to use the Service in a way that encourages or supports such unfair treatment, and you must not use the Service to provoke or encourage hostility or violence. If we determine on our own that you are using the Service to discriminate against others, especially based on race, religion, sex, sexual orientation, age, disability, ancestry, or national origin, we may permanently or temporarily stop your access to the Service, without giving you prior notice or being responsible for any consequences.

4. Fees 

4.1 To use our Services, you must sign up for and pay for a subscription. Before we start providing the Services, you must pay the fees and applicable taxes in full. The amount you must pay and the frequency of billing will be specified when you sign up. You must pay the fees as soon as you receive the invoice, even if we don’t send you one. Just registering for the Services gives us permission to charge your chosen payment method (e.g. credit card) for the fees and taxes from the date you registered based on how often you chose to be billed (e.g. monthly, quarterly, or annually).

If you don’t pay the fees on time, there will be an additional monthly interest charge of 1.5% on the unpaid balance. This rate may be lower if it’s the maximum allowed by law. If you fail to pay the amounts owed, we have the right to suspend or terminate your account. Any amounts you owe under this agreement cannot be cancelled or refunded, except as mentioned in Section 3.

4.2 We have the right to adjust our fees, but we will let you know five (5) days ahead of time. If you keep using our services, it means you agree to these changes. We are not required to tell you about temporary sales or when fees are lowered.

4.3 You have the option to cancel or downgrade your subscription with us whenever you want. You can do this by getting in touch with our team. If you decide to cancel before the next renewal period, you’ll still be able to use your account and access your project board until the end of the time you’ve already paid for. However, once your subscription expires, you won’t be able to use our Services, and you won’t have access to your project board. Additionally, we do not hold responsibility to maintain, backup or store files, project boards or services that we have provided to you if you cancel your subscription or discontinue working with JRR Marketing. We do not offer refunds or credits for partial months of service or unused time.

5. Cost of Recovery

5.1 The debtor/s shall pay for all costs incurred by JRR Marketing PTE LTD in recovering any monies owed under this Agreement.

You agree to be liable for and indemnify JRR Marketing PTE LTD. These costs include recovery agent costs, repossession costs, location search costs, process server costs and solicitor costs on a solicitor/client basis, debt collection commission and legal fees on an indemnity basis.

6. Roadblocks

6.1 We are not accountable or responsible for carrying out any action or task required for any Service in the event of encountering any disruptions or delays. These may occur for many reasons. Here are three common causes:

(i) When you have failed to provide us access to essential tools or systems related to the required action or task of the Service.

(ii) When you have not responded promptly (defined as one business day). Roadblocks are deductible from the Service fee, and you will be charged under the Service pricing regardless of any roadblock. We encourage you to ensure that you provide us with all necessary information and access to any tools and systems related to the Service before tasks have been attempted.

(iii) When an incident occurs due to acts of God or a third-party interruption where we were unable to continue with our session.

7. No Guarantee of Results

7.1 You expressly agree that your use or inability to use the Website and our Services is at your own risk. You accept, coordinate, and understand that you are fully responsible for managing your business and sales process. We do not offer any representations, warranties, or guarantees verbally or in writing regarding your earnings, business profit, marketing performance, audience growth, or results of any kind. You are solely responsible for your own actions and results in both life and business, which are dependent on personal factors, including (but not limited to) your skill, knowledge, ability, dedication, business savvy, network, and personal financial situation.

7.2 You accept, agree, and understand that any testimonials or endorsements provided by our customers or audience that are represented through our Services, Website(s), marketing materials, advertisements, or any of our communication channels have not been scientifically evaluated by us and the results experienced by individuals may vary significantly. Any statements outlined on our Services, Website(s), marketing materials, advertisements, or any of our communication channels are opinions only and therefore are not guarantees or promises of actual performance. 

8. Third-Party Fonts

8.1 If a website uses fonts that don’t belong to it and needs a special license for the client to use them legally, JRR Marketing will inform you that the project includes fonts from a third party, and you will need to buy licences from the rightful owners of those fonts. The notice will provide enough information for you to know which licenses are needed and who to contact to purchase them. Once JRR Marketing has informed you about these third-party fonts, it’s your responsibility to buy the necessary licenses. If you fail to do so, you will be responsible for any consequences that may arise, for example, being charged for the fonts using your credit card on file or an invoice that is sent to you.

9. Links to Other Websites

9.1 Our Service may contain links to third-party websites or services that are not owned or controlled by us. When you use the Website, you may also use the services of one or more third parties, such as a wireless carrier or a mobile software provider.

We have no control over and assume no responsibility for any third-party websites or services’ content, privacy policies, or practices. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

We strongly advise you to read the relevant Service Agreement(s) and privacy policies of any third-party websites or services you visit.

10. Client Information (Your information) 

10.1 Unless you elect otherwise by making the appropriate selection on the Website, we reserve the right to disclose certain limited registrant information, including, but not limited to, the registrant’s name, email, and mailing address, to affiliates, partners, and third-party vendors to provide registrants with information about products and services. JRR Marketing shall also have the right to disclose aggregate data about registrant usage and demographics in a manner that does not reveal the personal identity of any individual registrant. We reserve the right to send you electronic mail to inform you of changes or additions to the Website or any products and services of JRR Marketing. For additional information, see our Privacy Policy.

11. Client Feedback

11.1 When you send us any questions, comments, suggestions, or other feedback, it becomes our property. We don’t have to keep it a secret or take any steps to protect its confidentiality. We have the right to use and share your feedback for any lawful purpose without needing your permission or giving you any acknowledgement or payment. You agree that you have the right to share your feedback with us, and you won’t make any claims against us for using it as described here.

12. Publicity

12.1 We have permission to let others know that you are or were a client of JRR Marketing. We are also allowed to use your name, logo, and branding in our marketing materials, both online and in print, such as on our website to support evidence of work (services), case studies, testimonials, results, designs, or anything pertaining to the services or the results of the services. Additionally, we may include them in presentations we share with the public, our clients and potential clients.

13. Online Requests

13.1 From time to time, we may offer to provide information or materials via email or otherwise to interested persons (e.g. third party). In its absolute discretion, we reserve the right to reject any requests for such information or materials or to discontinue their provision to any person for any reason whatsoever.  

14. Copyright and Use of the Website 

14.1 This Website and all the information it contains, or may in the future have, including, but not limited to, articles, memoranda, bulletins, reports, press releases, opinions, text, directories, guides, photographs, illustrations, trademarks, trade names, service marks and logos (collectively, the “Content”), is the property of JRR Marketing PTE LTD, and is protected from unauthorised copying and dissemination by Australian Intellectual Property laws, Australian Copyright laws, trademark law, international conventions, and other associated laws. 

14.2 Certain trademarks and logos displayed on the Website are owned by third parties. Except as we have described in these Terms, nothing contained on this Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use this Website or any Content displayed on this Website, using framing or without the prior written permission of JRR Marketing or such third party that may own the trademark or copyright of material displayed on this Website. We encourage and permit links to Content on the Website. 

14.3 However, we are committed to the highest professional standards. Therefore, we do not grant any license or other permission for links or other use of the Website or its Content if such use or link: 

(i) suggests that JRR Marketing promotes or endorses any third party’s causes, ideas, political campaigns, websites, products, or services, 

(ii) copies, displays, disseminate, or otherwise uses the Content without our express written consent, or 

(iii) uses the Content for commercial purposes. Furthermore, we do not grant its consent for links to the Website where the linking party engages in any Prohibited Conduct (as described in these Terms). We reserve the right to withdraw permission for any link at any time. Subject to your full compliance with these terms, JRR Marketing PTE LTD authorises you to view the Content, make a single copy of it, and print that copy, but only for your own lawful, personal, non-commercial use, if you maintain all copyright, trademark and other intellectual property notices contained in such Content, and provided that the Content, or any part thereof, is not modified.

15. Prohibited Conduct 

15.1 You may use the Website for lawful purposes only. You may not upload to, distribute or otherwise publish through the Website any Content that is any of the following:  is libellous, defamatory, obscene, pornographic, abusive, harassing or threatening, or otherwise objectionable to us at our sole discretion; contains computer viruses, worms, moles or other contaminating or destructive elements; violates the rights of others, such as Content that infringes any copyright, trademark, patent, trade secret or violates any right of privacy or publicity; contains any false or misleading statement; contains advertising, or otherwise violates any applicable criminal or civil law. You may not use the Website for any commercial purpose and may not distribute over the Website any solicitation of funds, goods, and services. In addition, you may not use the Website to solicit subscribers to join other online information services that are competitive with the Website. 

16. Force Majeure

16.1 If we are unable to provide services under this agreement because of things that are outside our control, including but not limited to a pandemic or widespread outbreak of infectious diseases, government shutdown, lightning, flood, exceptionally severe weather, fire, explosion, war, civil disorder, industrial/labour disputes (whether or not involving our employees), acts of government, loss of or problems with telecommunications,  utility services or other third party services, and hostile network attacks (each, a “Force Majeure Event”), we hold not liability for failure to perform. We will resume providing services when these circumstances constituting the Force Majeure Event have been resolved.

17. Liability Waiver

17.1 If you use our services and something goes wrong, we won’t be responsible for losses. These losses are defined as things like lost profits, revenues, data, financial losses, and other types of damages that happen indirectly or as a result of using our services. Our overall liability for any claims related to these terms, including any promises or guarantees we may have made, will not be more than fifty (50) Singapore Dollars. This applies no matter what the reason is for the claim, whether it’s because of something we did wrong or for any other reason. It’s important to understand that this paragraph doesn’t change any liability that we can’t avoid or limit under the law that applies to us.

18. Indemnification

18.1 When you use our services or deliverables or share any customer content, you agree to protect us from any problems that may arise. This means that if there are any claims, damages, losses, or expenses related to what you share or how you use our services, you will take full responsibility for them. This includes paying for any reasonable attorney’s fees and costs. If we need your help in defending against a claim, you must cooperate with us. We have the right to take over the defence and control of any claim that you need to protect us from. You may not settle any claim under any circumstance without getting our permission in writing first.

19. Disclaimer

19.1 Your use of the Services is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

We, our subsidiaries, affiliates, and licensors do not warrant that:

(i) the Service will function uninterrupted, secure, or available at any time or location; 

(ii) any errors or defects will be corrected; 

(iii) the Service is free of viruses or other harmful components; or 

(iv) the results of using the Service will meet your requirements.

20. Advice

20.1 The information given to you through this Website or our Services does not constitute professional legal, accounting, investment, tax, real estate, medical, psychological, financial, or other professional advice and is general. It is not tailored to you and does not consider your specific circumstances, nor does it verify the truthfulness and accuracy of what you tell us about yourself and your business, and it should. It should not be acted upon without fully understanding your current situation and objectives. You are responsible for making the information we give you suit your needs. We don’t guarantee results or offer legal advice, nor are we responsible for compliance in your industry. We accept no liability for any loss or damage whatsoever arising out of the use of this website, the Services, or reliance on the content of the Website or Services. Please review our Privacy Policy and Earnings Disclaimer.

21. Reverse Engineering

21.1 You may not reverse engineer, decompile or disassemble, tamper with, or bypass any security associated with the Website, whether in whole or in part.

22. Governing Law

22.1 These Terms shall be governed and construed by the laws of Singapore. 

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held invalid or unenforceable by a court, the remaining provisions will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.

23. Changes to Terms and Conditions

23.1 We may offer automatic or manual updates to the website at any time and without notice.

At our sole discretion, we reserve the right to modify or replace these Terms at any time. If a revision is a material, we will try, but not be required, to provide at least 5 days’ notice before any new terms take effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

We recommend you return to this agreement periodically to review the most recent and updated version.

24. Contact us

If you have any questions about these Terms, don’t hesitate to get in touch with us via our website.

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